Expert Witness Journal Issue 65 February 2026 - Flipbook - Page 72
The issue of AI could be addressed in the solicitor’s
letter of instruction to the expert. For example:
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High Net Worth
Claims Specialist
ACILA FIFAA FUEDI-ELAE
Highlight the need to ensure that any material
produced by AI is double-checked and veri昀椀ed
for accuracy.
•
Highlight the need to maintain data security
and that con昀椀dential or personal information
should not be entered into AI tools.
•
Suggest that if the expert uses AI, they should
document the process clearly, so that they
can explain how it was used if questioned by
solicitors or by the court. That may include
saving and/or reproducing in the body of their
report a copy of the speci昀椀c ‘prompt’ wording
used to generate the AI output.
•
Ms. Helena Evans
Enclose a copy of the recent judicial guidance
and state that the expert is expected to comply
with this if they intend to use AI tools in the
preparation of their report.
Helena Evans is Managing Director at Criterion Loss Adjusters, who are market
leading loss adjusting specialists in the High Net Worth, Fine Art and High Net
Worth Real Estate markets.
With over 20 years Loss Adjusting experience, Helena started her career handling
primarily domestic property claims arising from the full range of causes throughout
southeast England. This experience developed to handling more and more
complex claims including major losses, Ultra and High Net Worth, VIP Private
Clients, vulnerable customers, resolving distressed claims and multimillion High Net
Worth Real Estate claims.
Prior to joining Criterion as Head of Specialist Services, Helena was Director –
Head of Major Loss and Private Clients, with a responsibility for a UK team of 20
Loss Adjusters.
Helena had the honour of being elected President of The Chartered Institute of Loss
Adjusters for 2021/2022 and throughout her term in office continued to promote
the importance of the human side of the role of an adjuster which is key to excellent
customer service.
Helena has received the Cardiff University Bond Solon (CUBS) Expert Witness
Civil Certificate and accreditation..
Give clear instructions that the expert must
verify that all decision-making and opinion
contained in the report was generated
themselves independently of AI.
Expertise includes:
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www.judiciary.uk/guidance-and-resources/arti昀椀cialintelligence-ai-judicial-guidance-october-2025/
EXPERT WITNESS JOURNAL
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Vulnerable Customers
High and Ultra High Net Worth
High Net Worth Real Estate
Email: helena@criterionadjusters.com | Telephone: 020 8135 9285
Alternate Telephone: 01483 891999 | Mobile: 07788 380532
Website: www.criterionadjusters.com
References
1
Assessment of Domestic Property claims
Claims settlement negotiation
Distressed claims resolution
VIP Private Client claims
70
FEBRUARY 2026
